:root {
  --bg: #f5f6f8;
  --panel: #ffffff;
  --ink: #17202a;
  --muted: #667085;
  --line: #d9dde3;
  --brand: #135e4b;
  --brand-ink: #ffffff;
  --danger: #a32121;
  --danger-bg: #fdecec;
  --notice: #135e4b;
  --notice-bg: #eaf6f1;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, "Liberation Mono", monospace;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  color: var(--ink);
  background: var(--bg);
}
* { box-sizing: border-box; }
body { margin: 0; min-height: 100vh; display: flex; flex-direction: column; }
a { color: var(--brand); }
main { width: min(1120px, calc(100% - 2rem)); margin: 1.5rem auto 3rem; flex: 1; }
.top { background: var(--panel); border-bottom: 1px solid var(--line); padding: .75rem 1.25rem; display: flex; flex-wrap: wrap; align-items: center; gap: 1rem; }
.brand { font-weight: 700; font-size: 1.05rem; text-decoration: none; color: var(--ink); white-space: nowrap; }
.brand span { color: var(--brand); }
.nav { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem 1rem; font-size: .94rem; }
.nav a { text-decoration: none; }
.nav a:hover, .nav a:focus { text-decoration: underline; }
.nav-spacer { flex: 1; }
.who { color: var(--muted); font-size: .86rem; }
footer { border-top: 1px solid var(--line); background: var(--panel); padding: .8rem 1.25rem; color: var(--muted); font-size: .85rem; display: flex; justify-content: space-between; gap: 1rem; }
h1 { font-size: 1.65rem; line-height: 1.2; margin: 0 0 .4rem; letter-spacing: -.01em; }
h2 { font-size: 1.05rem; margin: 0 0 .7rem; }
p { line-height: 1.5; }
.lede { font-size: 1.15rem; max-width: 56ch; }
.hero { padding: 3rem 0; max-width: 760px; }
.muted { color: var(--muted); }
.small { font-size: .86rem; }
.mono { font-family: var(--mono); font-size: .86rem; }
.narrow { max-width: 460px; margin: 3rem auto; }
.narrowcard { max-width: 640px; }
.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem; margin-bottom: 1.25rem; flex-wrap: wrap; }
.grid { display: grid; gap: 1rem; margin-bottom: 1rem; }
.grid.two { grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
.grid.three { grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 1.15rem 1.25rem; margin-bottom: 1rem; }
.card h2 { margin-top: 0; }
.big { font-size: 2rem; font-weight: 700; margin: .2rem 0; letter-spacing: -.02em; }
.stack { display: flex; flex-direction: column; gap: .85rem; margin-top: 1rem; }
label { display: flex; flex-direction: column; gap: .35rem; font-weight: 600; font-size: .92rem; }
input, textarea, select, button { font: inherit; }
input, textarea, select { border: 1px solid #b9c0ca; border-radius: 6px; padding: .55rem .65rem; background: #fff; width: 100%; }
input:focus, textarea:focus, select:focus { outline: 2px solid #93c5b5; outline-offset: 1px; border-color: var(--brand); }
button, .button { display: inline-block; background: var(--brand); color: var(--brand-ink); border: 1px solid var(--brand); border-radius: 6px; padding: .55rem .85rem; font-weight: 600; cursor: pointer; text-decoration: none; }
button:hover, .button:hover { filter: brightness(.93); }
button.danger { background: var(--danger); border-color: var(--danger); }
button.linklike { background: none; border: 0; color: var(--brand); padding: 0; font-weight: 400; text-decoration: underline; }
.inline, .inline-form { display: inline; }
.inline-form { display: flex; align-items: flex-end; gap: .75rem; flex-wrap: wrap; }
.inline-form label { flex: 1; min-width: 220px; }
.row { display: flex; gap: .75rem; flex-wrap: wrap; }
.row > label { flex: 1; min-width: 150px; }
.flashes { margin-bottom: 1rem; }
.flash { border-radius: 6px; padding: .7rem .9rem; margin: .6rem 0; border: 1px solid; }
.flash.notice { color: var(--notice); background: var(--notice-bg); border-color: #b7dfcf; }
.flash.error { color: var(--danger); background: var(--danger-bg); border-color: #f0bcbc; }
.badge { display: inline-block; padding: .14rem .45rem; border-radius: 999px; font-size: .78rem; font-weight: 700; text-transform: uppercase; letter-spacing: .02em; background: #eef0f3; color: #475467; border: 1px solid #d7dbe1; }
.badge.active { background: var(--notice-bg); color: var(--notice); border-color: #b7dfcf; }
.badge.suspended, .badge.revoked { background: var(--danger-bg); color: var(--danger); border-color: #f0bcbc; }
.badge.pending, .badge.invited, .badge.open { background: #fff5df; color: #7a4b00; border-color: #f1d49a; }
.table { width: 100%; border-collapse: collapse; font-size: .93rem; }
.table th, .table td { text-align: left; vertical-align: top; padding: .55rem .5rem; border-bottom: 1px solid var(--line); }
.table th { color: var(--muted); font-size: .8rem; text-transform: uppercase; letter-spacing: .03em; }
.table.compact th, .table.compact td { padding: .4rem .4rem; }
.table tr:last-child td { border-bottom: 0; }
.details { display: grid; grid-template-columns: max-content 1fr; gap: .35rem 1rem; }
.details dt { color: var(--muted); }
.details dd { margin: 0; }
ul { padding-left: 1.2rem; line-height: 1.5; }
.warning-list li { margin-bottom: .35rem; }
.secret { background: #111827; color: #e5e7eb; border-radius: 6px; padding: 1rem; overflow-x: auto; white-space: pre-wrap; word-break: break-all; font-family: var(--mono); }
.ticket-body { white-space: pre-wrap; font-family: var(--mono); font-size: .82rem; background: var(--bg); padding: .6rem; border-radius: 4px; max-width: 48ch; }
details summary { cursor: pointer; }
.card-head { display: flex; justify-content: space-between; align-items: flex-start; gap: .75rem; flex-wrap: wrap; }
.card-head h2 { margin-bottom: 0; }
.actions { display: flex; gap: .75rem; flex-wrap: wrap; align-items: center; margin-top: 1rem; }
button.secondary { background: #fff; color: var(--brand); }
.filter-inline { display: flex; align-items: center; gap: .4rem; flex-wrap: wrap; }
.filter-inline select { width: auto; min-width: 9rem; }
.filters { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: .75rem; align-items: end; }
.filters label { font-size: .86rem; }
.filter-actions { display: flex; align-items: center; gap: .75rem; min-width: 150px; }
.compact-stack { gap: .5rem; margin-top: .6rem; }
.table-wrap { width: 100%; overflow-x: auto; }
.thread-meta { display: flex; justify-content: space-between; gap: .75rem; flex-wrap: wrap; margin-bottom: 1rem; }
.thread { display: flex; flex-direction: column; gap: .8rem; margin: 1rem 0; }
.message { border: 1px solid var(--line); border-left: 4px solid #9aa4b2; border-radius: 6px; padding: .75rem .85rem; background: #fff; }
.message.from-customer { border-left-color: #b07a1d; background: #fffdf7; }
.message.from-support { border-left-color: var(--brand); background: #f7fcfa; }
.message.internal { border-left-color: var(--danger); background: var(--danger-bg); }
.message-head { display: flex; justify-content: space-between; gap: .75rem; flex-wrap: wrap; margin-bottom: .45rem; }
.message .ticket-body { max-width: 100%; margin: 0; }
.badge.pending_customer { background: #eef4ff; color: #1f4f9c; border-color: #bdd2f4; }
.badge.resolved { background: var(--notice-bg); color: var(--notice); border-color: #b7dfcf; }
.badge.closed { background: #eef0f3; color: #475467; border-color: #d7dbe1; }
.badge.high { background: var(--danger-bg); color: var(--danger); border-color: #f0bcbc; }
.badge.low { background: #eef0f3; color: #475467; border-color: #d7dbe1; }
.badge.unread { background: #fff5df; color: #7a4b00; border-color: #f1d49a; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
@media (max-width: 700px) {
  .top { align-items: flex-start; }
  .nav { width: 100%; }
  .who { display: none; }
  .page-head { flex-direction: column; }
  main { width: min(1120px, calc(100% - 1.25rem)); }
  .card { padding: 1rem; }
  .filters { grid-template-columns: 1fr 1fr; }
  .filter-actions { grid-column: 1 / -1; }
  .thread-meta { flex-direction: column; }
}
@media (max-width: 380px) {
  .filters { grid-template-columns: 1fr; }
  .message { padding: .65rem; }
  .message-head { flex-direction: column; gap: .2rem; }
}
.badge.role-owner { background: #e8f1ff; color: #17437f; border-color: #bdd2f4; }
.badge.role-admin { background: var(--notice-bg); color: var(--notice); border-color: #b7dfcf; }
.badge.role-member { background: #eef0f3; color: #475467; border-color: #d7dbe1; }
.badge.disabled { background: var(--danger-bg); color: var(--danger); border-color: #f0bcbc; }
.member-actions { display: flex; flex-wrap: wrap; gap: .4rem; align-items: center; }
.member-actions form { display: inline-flex; gap: .3rem; align-items: center; }
.member-actions select { width: auto; min-width: 6.5rem; padding: .35rem .45rem; }
.member-actions button { padding: .35rem .55rem; font-size: .86rem; }
@media (max-width: 430px) {
  main { width: calc(100% - .75rem); }
  .card { padding: .85rem; }
  .table th, .table td { padding: .45rem .3rem; }
}

/* Usage analytics (STO-25). New surfaces use the STO-24 --sc-* tokens. */
.analytics-kpis .big { font-variant-numeric: tabular-nums; }
.big-small { font-size: 1.25rem; font-weight: 700; margin: .15rem 0 .3rem; font-variant-numeric: tabular-nums; }
.analytics-table td, .analytics-table th { font-variant-numeric: tabular-nums; }
.analytics-details dt { white-space: nowrap; }
.sync-form { margin-top: .9rem; align-items: center; }
.sync-form .small { flex: 1 1 260px; }
.analytics-chart { margin: 0; }
.analytics-chart figcaption { margin-bottom: .75rem; line-height: 1.5; }
.chart-bars {
  display: flex;
  align-items: flex-end;
  gap: 2px;
  height: 190px;
  padding: .5rem .25rem 0;
  overflow-x: auto;
  border-bottom: 1px solid var(--sc-color-border-strong, var(--line));
  background: linear-gradient(to top, var(--sc-color-bg-subtle, var(--bg)), transparent);
}
.chart-col {
  flex: 1 0 8px;
  min-width: 8px;
  height: 100%;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  align-items: center;
  gap: 2px;
}
.chart-value { font-size: .62rem; color: var(--sc-color-ink-muted, var(--muted)); white-space: nowrap; }
.chart-bar {
  display: block;
  width: 100%;
  max-width: 22px;
  min-height: 2px;
  background: var(--sc-color-chart-peak, var(--brand));
  border-radius: 2px 2px 0 0;
}
.chart-label { display: none; font-size: .65rem; color: var(--sc-color-ink-muted, var(--muted)); white-space: nowrap; }
.chart-data { margin-top: .75rem; }
.chart-data summary { min-height: 44px; display: flex; align-items: center; }
.reconciliation { margin-top: 1rem; }
.reconciliation .flash { margin-top: 0; }
.badge.match { background: var(--sc-color-success-bg, var(--notice-bg)); color: var(--sc-color-success, var(--notice)); border-color: var(--sc-color-success, #b7dfcf); }
.badge.mismatch { background: var(--sc-color-danger-bg, var(--danger-bg)); color: var(--sc-color-danger, var(--danger)); border-color: var(--sc-color-danger, #f0bcbc); }
[aria-busy="true"] button { opacity: .7; cursor: progress; }
@media (min-width: 700px) {
  .chart-label { display: block; max-width: 70px; overflow: hidden; text-overflow: ellipsis; }
}